Something not working?

Quick answers to the most common problems, each with a link to the page that explains it in full.

Find the problem you see below. Each answer is short and links to the page that explains it in full.

The search works with English words: try tick, owner, reminder.

Lists and tasks

I can’t find the /create-list command

Discord shows each command in the language of your Discord app. In Italian, the command is /crea-lista. Every translated name is in Command names in your language.

I can’t tick a task

Check these points, in this order:

• A button in the second row is blue or red. Click it until it’s off. While a button is active, picking a task applies that button’s action. See The check selector.
• The task has an owner. Only the owner, the members of the owner role and whoever has Manage messages on the channel can tick it. See The check selector.
• The menu is disabled. Someone is editing the list, so it is locked: see I pressed Cancel and the list stays locked below.
• The bot says You’re not allowed to use this feature on this server. Your server has synced its permissions, and the list is read-only for you. Ask an admin, and see Sync permissions.
• The beta is over and your server is on the Free plan. When all the places of your plan are taken, a list outside them refuses the tick. A list created during the beta is the exception: its tasks can still be ticked. See How the three places work and What a beta list keeps.

I pressed Cancel and the list stays locked

TTM locks a list while someone edits it: in Bulk update, in the form of a task’s text and in a reminder form. Saving the form unlocks the list. Closing it with Cancel or the ✕ doesn’t, because Discord doesn’t tell the bot that the form was closed. The last line of the list says who locked it. Anyone can unlock the list: open More under the list and press Unlock list. See When the list is locked.

My tags or owner didn’t save

The Tag and Owner menus wait for you to confirm your choice. On mobile, tap Save under the open menu. On desktop there is no Save button: click anywhere outside the menu, and closing it applies your choice. See Confirming a tag selection.

With Reset status after selection (the default), pick the people first and the task second. See Two ways to tag.

I want to give a task to several people

Click Owner until it turns blue. In the menu under the buttons, labelled Choose one or more people, or a role, then the task, pick the people. Confirm your choice, then pick the task. TTM creates a role for those people and makes it the owner.

This is a Premium feature, unlocked during the beta. The bot needs the Manage Roles permission: an admin grants it on the bot’s role in Server Settings → Roles, not on a channel. See Owner: a person, a role, or several people.

I deleted the list message by mistake

The data of the list is still in TTM, and its reminders keep arriving. Run /config lists and press the button of that list until it turns blue (regenerate). Then press Apply and confirm. TTM publishes the list again in its channel, with the same contents and the same timeline. See Regenerate.

Reminders

My reminder didn’t arrive

• The reminder goes to the task’s owner. That is you only if the task had no owner when you set it. A person gets a direct message, and a role gets a mention in the list’s channel. See Adding a reminder.
• The owner must allow direct messages from server members: click the server name, then Privacy Settings. After a refused message, TTM waits some hours before it writes to that person again. See Reminders by direct message.
• The owner is a role that can’t be mentioned. The reminder appears in the channel, but nobody gets a notification. See Reminders to a role.
• The owner role was deleted. The reminder is not sent to anyone. Choose another owner for the task. See Reminders to a role.
• TTM can’t post in the list’s channel. If the owner is a role TTM created for several people, each of them gets the reminder by direct message, with the reason. For any other role the reminder is not delivered until an admin grants the permission. See The permissions TTM asks for.
• The owner was removed, or the list was sealed. In these cases the reminder is gone. Before removing an owner whose reminder hasn’t fired yet, TTM asks you to confirm. See Row 2 and Seal.
• The task is ticked. Completing a task stops its reminder, and a ticked task can’t get a new one.

I want a weekly reminder

TTM has no unit for weeks, so a week is 7 days.

1. An admin turns on Recurring reminders in /config app (Premium, unlocked during the beta).
2. Click Reminder until it turns blue, pick the task and submit the When form.
3. On the card that appears, press Edit recurrence.
4. Choose Every 7 and Unit days, and in How many times, in total the number of weeks, e.g. 4 for four weeks. Then submit the form.
5. Press Save on the card.

See The repetition fields.

Plans and permissions

I can’t create a list, or the bot says to free a place

During the beta, there is no limit on lists. After the beta, the Free plan lets you work on three lists at a time. When all three places are taken, TTM refuses to create, clone or import a list. The same refusal appears when you work on a list that isn’t in use. To free a place, use one of these:

• Seal list or Delete list, in the More panel of a list you no longer need. A sealed list stays in the channel as a record.
• /config lists, which marks the lists in use and can seal or delete several at once.

Premium removes this limit. See What happens to a fourth list.

Who can seal or delete a list?

In the More panel of a list, only members with Manage messages on the channel see Seal list and Delete list. In /config lists, the rule of /config applies: by default, members with Manage Server. See What’s inside More and Who can open /config.

I can’t find the /config command

By default, only members with the Manage Server permission see /config. An admin can open it to your role in Server Settings → Integrations → Team Tasks Manager. See Who can open /config.

The bot says a permission is missing

There are two different cases:

• The bot is missing a permission. Its message names the permission and the steps to grant it. When the bot can’t post in the list’s channel, the message reaches only you, and at most once an hour. What each permission is for: The permissions TTM asks for.
• You are not allowed to use a feature. The server’s admins set this rule, not the bot. See Sync permissions.

Still stuck? Ask us in the Discord server. Clear steps and a screenshot help us answer quickly.